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Thursday, September 07, 2006

Dnkn Do + Bobo = No Go

Above is the actual Harvard Business School equation, formulated years ago in one of their famous case studies.

It predicts that a Dunkin' Donuts shop in a Bourgeois Bohemian [see David Brooks] neighborhood will fail.

Yet today's Washington Post reports:

The brash expansion [into UD's 'thesdan and Foggy Bottom stomping -- brewing -- grounds] by the average joe Dunkin' Donuts, which has 4,400 stores compared with 8,600 for the more upscale Starbucks, has been the talk of the coffee and franchising worlds in recent months. The discussion has been helped in part by the company's carefully orchestrated media and advertising blitz, and also by the question that now seems to be on the tip of coffee drinkers' tongues everywhere: How much more do we need?

"People have been predicting that we'd hit a saturation point two years out for as long as a decade," said Bill Hulkower, a food analyst for Mintel International Group, a Chicago market research firm. "At some point, you can't have a coffee shop for every man, woman and child."

But with Dunkin' Donuts going nose-to-nose with Starbucks, it could come close. "This is gonna sound sort of loose, but we want to be where there are people," said Patrick George, the company's regional vice president for Washington and Baltimore.

As it stands now, there is about one coffee or doughnut shop for every 10,000 people in the United States, according to Mintel. And that's not counting fast-food chains and gas stations, which are upgrading their coffee offerings, or companies such as Coca-Cola, which is now infusing a new cola with coffee.

In New England, where Canton, Mass.-based Dunkin' Donuts is strongest, there is one Dunkin' Donuts for every 5,000 to 6,000 people. But in the D.C. area, as in many other major metropolitan regions, it is much more sparse. [One Dunkin' Donuts stands, mute sentinel, in a strip mall near UD's house.] Dunkin' Donuts has just 200 stores around here, 89 of them in the District. There are 382 Starbucks locations in Maryland, Virginia and the District.


Dunkin' Donuts executives said the new strategy was well under way before three private equity firms -- including the District's Carlyle Group -- bought the company last year for $2.43 billion. "It was certainly the company's idea, but we fully endorsed the growth strategy and it was absolutely one of the reasons we pursued the company," said Sandra J. Horbach, a managing director for Carlyle.

Dunkin' Donuts reported revenue of $3.8 billion for 2005.

A Starbucks spokeswoman said the company doesn't comment on its competition. It released a statement that said in part: "Starbucks is proud to be credited with creating the specialty coffee industry in which a variety of coffeehouses thrive today. As Starbucks continues to generate awareness for specialty coffee around the world, the category grows and others may wish to enter the market."

Michael Coles, chief executive of Caribou Coffee, a national coffee chain based in Minneapolis, said, "I just don't think Dunkin' Donuts compares to what we offer. It's a good entry point for gourmet coffee, but people don't wind up landing there. Once they are introduced to gourmet coffee, they are going to look to other places to expand their horizons. I think Dunkin' Donuts makes the market that much bigger."

He added, "It's a big country."

Martin Mayorga, founder of a small Rockville coffee chain, said Washington is still comparatively "virgin territory" for the major chains. [First recorded use of "virgin" to describe DC metropolitan area.] "The big guys are making their push before small independents pick up the areas they have overlooked," he said.

The recent housing expansion in and around the District, where young, sophisticated, well-paid people are now living, has changed the area's reputation as just a place to do business and conduct the affairs of government. "You see the development in Adams Morgan and Silver Spring," Mayorga said. "You see more community development, meaning more neighborhood-type anchor locations."

One such area is Eastern Market, where the debate was joined yesterday.

"For them to compete against Starbucks would be ridiculous in my mind," Dennis Washington, 29, said as he walked out of the Starbucks at Eighth and D streets SE. "Dunkin' Donuts -- that's part of the name. I wouldn't advertise that as the main thing you're trying to sell."

Ali Fishlinger, a sophomore at George Washington University, stood up for Dunkin' Donuts. "For the people who don't get all the crazy, jazzy drinks, it's better coffee," Fishlinger said, just leaving the store near campus.

Chris Wood, 40, sipped a Dunkin' Donuts iced coffee as she pushed her baby stroller toward Pennsylvania Avenue. "In a very busy location like this, I think they both can make it," she said.

Wood and her husband, who live just a few blocks away on Capitol Hill, have been waiting for this moment for the three years they've been in Washington. Both native New Yorkers and Dunkin' Donuts loyalists, they appreciate the lighter roast and flavor of Dunkin' Donuts coffee. Before the Eastern Market store opened, Wood drove to Virginia every month to pick up a few pounds of the Dunkin' Donuts roast.

As part of the expansion, Dunkin' Donuts is modernizing its stores and increasing its food offerings, with more choices for afternoon eating. The one in Eastern Market is typical of the new approach: an urban, loft-style interior with exposed pipes and ventilation ducts. [Major Bobo push here.] The second story, enclosed by glass all around, offers a panorama of Pennsylvania Avenue and the Starbucks across the street. There's a red-yellow-and-orange color scheme that looks more inviting than the typical cramped, streetside Dunkin' Donuts stores. Coffee is more prominently displayed than the doughnuts and bagels, with a case full of coffee mugs and pounds of Dunkin' Decaf and Cinnamon & Spice roast greeting customers before they make it to the register.

"This is the new image," said manager Farzad Mogharabi, 61, who mentioned that they hope to attract business crowds and students with a wireless network. "It's about becoming a very beautiful, comfortable, inviting environment."





On the other side of the world, where GWU students sometimes go for their Junior Year Abroad, the situation is far different:



IOWA STATE UNIVERSITY
COURTS STARBUCKS FOR
CAMPUS CAFES




The campus newspaper reports:

Bill Malone, co-owner Café Diem [Is this a pun on carpe diem, or is the other co-owner Vietnamese?] in downtown Ames, said that if the university supplies competition, he'd prefer it was from a locally owned coffee shop such as Java Joes or Grounds for Celebration.

"They are Iowa companies, Iowa culture," he said. "For them to reach and grab something from Seattle and plop it right down in the middle, to me they are missing an opportunity to enhance the college experience."

Other coffee shop owners said they aren't worried about Starbucks on campus.

Stan Rivera, manager of Santa Fe Coffee, across the street from the ISU campus, said his family-owned shop can provide an ambience that big chains cannot.

Starbucks negotiators could not be reached for comment Tuesday.