Southwest Airlines assures its passengers that, faced with a very nasty situation, they did all they could to spread the problem around.

Scathing Online Schoolmarm says: Learn the difference between diffuse and defuse.

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One Response to “‘We were disheartened to watch the video and learn of the mistreatment of these customers by another passenger. Our employees intervened to offer assistance and diffuse the situation in a calm and professional manner…’”

  1. charlie Says:

    According to the woman in the video, Southwest Airline diffused a lot of chairs. That defused the standing in line issue, which was a problem for the loon. Que no??

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